Effective September 25, 2026

Privacy Policy.

In plain words

  • • Your conversations and Growth Profile are private to you.
  • • We never sell your data or show you ads.
  • • AI providers generate replies but can't train on your words.
  • • Download or delete everything anytime from your Profile.

1. Who we are

Cresco ("Cresco", "we", "us") operates crescoigrow.com and the Cresco app — a personal growth agent that helps you reflect through AI conversation, self-discovery quizzes, and a living Growth Profile. We are the data controller for the personal information described here.

Questions or requests: crescoigrow@gmail.com. We respond within 30 days.

2. What we collect

CategoryExamplesSource
AccountEmail, display name, sign-in method (email or Google), password (stored hashed by our authentication provider — we never see it)You
ConversationsMessages you send to Cresco and the AI's replies, conversation titles and timestampsYou / generated
Self-discovery dataQuiz answers, quiz readings, Growth Profile narrative, profile name, focus areas, purpose statement, daily practice responses, weekly reviewsYou / generated
Guest dataChats and quiz answers made before signing up — stored only in your browser until you create an account, then moved to itYou
PurchasesOrder contents, shipping name and address, order email. Card details go directly to Shopify and its payment processors — never to usYou / Shopify
EmailEmail you give to receive quiz results, email delivery status, unsubscribe preferencesYou
TechnicalBrowser and device type, pages visited, error logs, approximate region from IP addressAutomatically

We do not collect precise location, contacts, photos, health records, biometric data, or advertising identifiers.

3. How we use it

PurposeLegal basis (GDPR)
Provide the service: reply in chat, remember your conversations, build and refresh your Growth Profile and purpose statementContract
Process and ship orders, handle returnsContract
Send quiz results and account emails you requestedConsent / contract
Keep the service secure, prevent abuse, fix bugsLegitimate interest
Understand aggregate usage to improve CrescoLegitimate interest
Comply with tax and legal obligationsLegal obligation

4. How AI is used

Cresco's replies, Growth Profile, narrative refreshes and purpose statements are generated by third-party large language models. When you chat or complete a quiz, the relevant content (your messages, quiz answers and profile context) is sent through our AI gateway to the model provider to produce a response.

  • Your content is used only to generate your response. AI providers are contractually prohibited from using it to train their models.
  • We do not use your conversations to train any model, and no human reviews them except when you ask us for support or when required by law.
  • AI can be wrong. Cresco is a reflection tool — not a therapist, doctor, lawyer, financial advisor, or crisis service. If you are in danger or crisis, contact local emergency services (in the US, call or text 988).

5. Who we share it with

We never sell your personal information and never share it for cross-context behavioral advertising. We share data only with service providers who process it on our behalf under contract:

Provider typeWhat they receiveWhy
Cloud hosting & databaseAll account and app dataStore and run the service
AI gateway & model providersMessages and profile context for each requestGenerate replies and profiles
Authentication (incl. Google sign-in)Email, sign-in tokensSecure sign-in
Shopify & payment processorsOrder and shipping details, paymentCheckout and fulfillment
Email delivery providerEmail address, message contentSend emails you requested

We may disclose information if required by law, to protect someone's safety, or as part of a merger or acquisition (you would be notified first).

6. Sensitive information

Honest reflection can touch on mental health, relationships, beliefs or other sensitive topics. We treat everything you write as sensitive: it is private to your account, protected by per-user access rules, and never used for advertising. You decide what to share — nothing is required to use Cresco.

7. How long we keep it

DataRetention
Account, conversations, Growth Profile, quiz and practice dataUntil you delete it or delete your account
Deleted accountsRemoved from live systems immediately; purged from backups within 30 days
Guest browser dataUntil you clear your browser or sign up
Guest quiz results submitted with an emailUp to 12 months unless claimed by an account
Order recordsAs long as tax and accounting law requires (typically 7 years)
Technical logsUp to 90 days

8. Security

  • Encryption in transit (HTTPS/TLS) and at rest.
  • Row-level access rules so each account can only read its own data.
  • Privileged access limited to a minimal set of systems and staff.
  • If a breach affects your data, we will notify you and regulators as the law requires, generally within 72 hours of discovery.

9. Your rights & choices

Everyone, wherever you live, can:

  • Access & export — download all your data from Profile → Privacy & data.
  • Delete — delete individual conversations, all conversations, or your entire account in-app, anytime.
  • Correct — edit your name in Profile, or email us.
  • Withdraw consent / unsubscribe — use the link in any email.

EU/UK (GDPR): you also have rights to restrict or object to processing and to data portability, and may complain to your local data protection authority.

California (CCPA/CPRA) and other US states: you have rights to know, delete, correct, and opt out of sale/sharing. We do not sell or share personal information, and we do not use sensitive information beyond providing the service. We will not discriminate against you for exercising your rights. Authorized agents may contact crescoigrow@gmail.com.

10. Cookies & local storage

ItemPurpose
Sign-in sessionKeeps you signed in
CartRemembers items in your cart
Guest chats & quizzesSaves your progress before you sign up
PreferencesRemembers interface choices
Basic analyticsAggregate, privacy-friendly page usage

We use no advertising or cross-site tracking cookies and do not track you across other apps or websites.

11. Children

Cresco is not intended for anyone under 16 (or the age of digital consent where you live). We do not knowingly collect children's data; if we learn we have, we delete it. Parents can contact crescoigrow@gmail.com.

12. International transfers

We and our providers process data in the United States and other countries. Where required, transfers are protected by Standard Contractual Clauses or equivalent safeguards.

13. Changes to this policy

If we make material changes we will update the effective date and notify you by email or in-app before they take effect.

See also our Terms of Service.